Introduction
At SmartKits360.com, we strive to ensure your satisfaction with our sensor and gateway products. If you are not entirely satisfied with your purchase, we’re here to help.
Return Policy
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, in original packaging, and in the same condition as received.
- Proof of purchase is required for all returns.
Non-Returnable Items
- Custom or personalized products
- Clearance or sale items
Return Process
- Contact our support team at[email protected]to initiate a return.
- Include your order number and reason for return.
- Our team will provide a return authorization and shipping instructions.
- Ship the item back to us using a trackable shipping method.
Refund Policy
Refund Process
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, the refund will be processed to your original payment method within 5-7 business days.
Partial Refunds
Partial refunds may be granted in certain situations, such as:
- Items not in original condition or damaged
- Returns initiated after the 30-day window
Exchanges
- We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at [email protected].
Return Shipping Costs
- Customers are responsible for paying return shipping costs unless the return is due to our error.
- Shipping costs are non-refundable.
Contact Us
For any questions regarding returns or refunds, please contact us at [email protected].
Thank you for shopping with SmartKits360.com!
