General Information
Welcome to SmartKits360.com! We are committed to delivering your sensor and gateway products promptly and reliably. Please review our shipping policy below.
Shipping Destinations
We currently ship to the following regions:
- United States
- Canada
- European Union
- Australia
- Korea
- Thailand
- Singapore
If you are located outside these regions, please contact our customer service team via [email protected] for assistance.
Processing Time
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods and Delivery Times
- Standard Shipping:5-7 business days
- Express Shipping:2-3 business days
- Overnight Shipping:1 business day
Delivery times are estimates and commence from the date of shipping, not the date of order.
Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order and the selected shipping method.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
International Shipping
- Customers are responsible for any customs duties or taxes applicable to their shipment.
- Delivery times for international orders may vary due to customs processing.
Lost or Damaged Packages
- If your package is lost or damaged in transit, please contact us immediately at[email protected].
- We will work with the carrier to resolve the issue as quickly as possible.
Returns and Exchanges
For information about returns and exchanges, please refer to our Return and Refund Policy.
Contact Us
If you have any questions about our shipping policy, please contact us at[email protected].
Thank you for choosing SmartKits360.com!
